What is your return policy?
Returns & Refunds: We wish to make your shopping experience with us pleasant and completely satisfactory. In an effort to ensure your satisfaction, we offer a "No Questions Asked" 30-day return policy. Please review our Returns policy below:
Returns made due to Damaged (in shipping) or defective product(s) or In-correct product(s) shipped:
We will send a return label in case of defective or incorrect products shipped by us.
Once we receive the defective shipment, we process and ship out a new order within 2-3 business days.
We will also issue complete refund (product price + shipping cost) in case the customer doesn't want the replacement items.
Once a product is returned, refund amount will be credited back to your account within 7 business days.
Customer Returns or Refuses any shipments:
Returned Products must be unopened and sealed, unless defective.
Products must be returned within 30 days.
10% of restocking fee will be deducted from the refund.
Products returned after 30 days will not be eligible for credit.
Sun Wireless automatically credits missing items or back ordered items unavailable to ship.
Once a product is returned the charge back will be initiated, minus the shipping charge.
This process usually takes 7-10 business days to reflect on your credit card bill.
You can refuse shipment, but again, credit will not be charged back until we have received the items.
Shipping costs are not refundable.
The seal of all the products must be intact and unbroken.
All products should be in their original condition. Before returning the product, please send an email to firstname.lastname@example.org in your email please include your Order Number, Date ordered, and reasons for return (choose one of the following) :
- Damage or defective (in shipping) product
- Incorrect product shipped
- Dissatisfaction (please explain)
- Other (please explain)
Before returning the product, please call us at our toll free number(Toll Free Number). Kindly mention your Order number and Date ordered.
Sun Wireless Wholesale and Retail
1817 Addison Way
Note on International Returns:
If the package(s) is returned to us because of an address error made by the customer or the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to Sun Wireless for the return of the package. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.