FAQ's:

General Questions

How do I register for an account?

To register for an account, please go to www.sunwireless.com. Click the "Login" tab on the top right of the homepage and click on the register tab to begin.

What is the minimum order requirement?

There is no Minimum order requirement.

Do you do drop shipping?

NO.

Do you ship internationally?

Yes, we ship worldwide.

What are the accepted payment options?

Accepted payment options include credit cards (Visa, Master, Discover, American Express).

Do you accept Checks or Money Order?

Yes, we accept personal checks and money orders. The check/MO should be in favor of Sunwireless LLC.

You can mail us a check or money order at the following address: -

Sunwireless LLC

1817 Addison Way

Hayward, CA 94544

Is it safe for me to use credit card online?

Please be assured that all your personal information is safe when you place an order online with us. We have Thawte SSL123 SSL certificate on our website, which has an encryption strength of up to 256-bit and an industry-standard 2048-bit signature key 

We take all precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use SSL encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in/hosted at a secure environment.

Orders

How do I track my order(s)?

Once your order is shipped, you will receive an email confirmation for the shipped order along with the tracking number and carrier information.

You may also track your order(s) by logging into your Sunwireless account and clicking on "My Account", then select "Status" and enter your order number.

Can I modify the order after it has been submitted online?

Due to our effort to ensure our customers receive their orders as quickly as possible, we can accommodate certain modifications (shipping address, payment type, packaging) to the order if it has not been invoiced or shipped. Please contact your account representative for more information.

Can I pick up my order as I stay nearby to your store?

Sure, you can always contact our customer services representatives and inform them that you want to pick up the order. In that case, once the order is ready, instead of shipping it out, we will give you a call and you can come to our store to pick up the order.

Is the product in stock?

Yes, most of our products are always in stock.

The product I want to buy comes up as Out of Stock. When will it be back in stock?

Please note that you will not be able to place an order for the Out of stock products. You can, however, get notified through email once a product is back in stock. Please email support@sunwireless.com for notifications on the stock status of any product.

Do you sell wholesale?

Yes, we do sell wholesale. Please contact our customer service representatives for placing the orders.

I have a reseller permit. Can you void the sales tax for me?

Please call our customer service representatives for placing the orders. They will take your order on the phone and make sure that you are not charged the sales tax. Please make sure that provide the reseller permit no. to the customer service representative while placing the order. Also, you need to fax the reseller permit to us. Our fax no. 510-324-2903

I forgot my password. How can I retrieve my password?

Please use the Forgot your Password? link available at the login page Forgot Password.

Once you verify your last name and email address, your password will be emailed to you in a few minutes.

Shipping 

What is the processing and ship out time?

Most orders are shipped within 1-business day from the order date. Orders placed before 04:00 pm PST will be intended to ship the same day; orders placed after 04:00 pm PST will be shipped the following business day.

What shipping options are available?

We offer a variety of shipping options including FedEx, DHL, OnTrac and other shipping carriers. Shipping options and rates are selected during order checkout.

Do you ship directly from China?

No, for right now all orders will be shipped from our Hayward, California warehouse. However, we are planning to ship from China directly soon.

Can I get express delivery for my shipment?

Yes, we can rush ship your order on some of the items. Please call our customer service representatives to get the price quote on express delivery services.

Returns/Warranties

What are the return, refund, and warranty policy?

Please click here for our return, refund and warranty policy.

How do I return my products for a refund?

Merchandise in its original condition is valid for return or exchange within 30 days of ship date. All returns must have an Order Number visibly marked on the outside of the return package in order to be processed. The Return department will not accept any unmarked packages.

Shipping cost is non-refundable. Customers will also be responsible for return shipping costs.

How can I file a warranty claim?

Sun Wireless offers a 30-day limited warranty for products with manufacturer defects in material or craftsmanship (warranty excludes any SALE or FINAL SALE items). All returns must have an Order number visibly marked on the outside of the return package in order to be processed. The Return department will not accept any unmarked packages.

Will I be notified of any back order items on my existing order?

Our website is updated every day with the latest inventory status. However, in the very unlikely event that a product goes back ordered, Sunwireless.com will let the customer know through email or phone within six days of the purchase.

In such cases, to avoid delaying your entire order, Sunwireless might split your order and send the products that are already available. The back ordered products will be shipped at our expense as soon as they become available.

Do You Charge Sales Tax?

The state of California requires sales tax to be charged on all orders sent with in the state of California. The resellers must provide the legal certificate of their Reseller’s certificate issued by the State of California to be exempt from the Sales Tax.